Last Updated: 11th March, 2026
We want every order from Kerry Ann's to be something you absolutely love. If for any reason it isn't, we've made our returns process as transparent and straightforward as possible. Please take a moment to read through the information below before contacting us.
We accept return requests submitted within 30 days of the date your order is delivered. Unfortunately, we are unable to process any requests made outside of this period, so please do get in touch with us as soon as a concern arises.
We welcome returns on both defective and non-defective items, provided they are returned in their original, brand new condition. Items must be unworn, unaltered, and sent back in their original packaging with all tags, accessories, and documentation intact. Only new, unused items are eligible, anything that shows signs of wear or is missing original components may be declined upon inspection.
Customers are responsible for arranging and covering the cost of return postage. We recommend sending your return via a tracked postal service of your choice, as we are unable to take responsibility for items lost in transit. Please note that your original delivery charge is non-refundable. We do not apply any restocking fees to returned orders.
To get started, please send an email to support@kerryanns.com with your order number and a brief description of why you'd like to return your item. A member of our team will come back to you with a return authorisation and full instructions on how to proceed. Once you've received your authorisation, please pack your item securely in its original packaging and post it to the address provided using a tracked service.
Once we've received your return, we'll carry out a condition check to confirm the item meets our return criteria. Upon approval, your refund will be issued to your original payment method within 7 days. Please bear in mind that your bank or card provider may require a little additional time to process the amount on their end.
Would you prefer a different size, colour, or style? We're happy to arrange an exchange for you. Simply reach out to our customer support team and we'll guide you through the process.
A small number of products are excluded from our returns policy due to hygiene or safety requirements. Any such item will be clearly labelled as non-returnable within its product listing ahead of purchase.
Visit our FAQs page for answers to our most frequently asked questions, or contact our support team directly and we'll be happy to assist.
Store Name: Kerry Ann's
Address: 41 York Rd, London SE1 7NJ, United Kingdom
Email: support@kerryanns.com
Phone: +44 7418 316044
Contact: Contact Page
Customer Service: Monday to Friday, 9:00am – 5:00pm BST
We aim to respond to all emails within 1–2 business days.
Thank you for choosing Kerry Ann's.