Orders are generally handled within the first 1–2 business days. Once shipped, delivery typically takes around 6–8 business days, bringing the total estimated arrival time to roughly 7–10 business days.

For further details, feel free to check our Shipping Policy.

We're happy to offer free shipping on every order throughout the United Kingdom. For more details, please visit our Shipping Policy.

Received a defective item? We'll replace it free of charge. Simply get in touch with us and send the item back within 30 days of receiving it. For full details, please take a look at our Return Policy.

Cancellations are accepted within 24 hours of your purchase. If you'd like to cancel, please reach out to us right away so we can guide you through the process.

We accept returns on eligible items within 30 days of purchase. For complete terms and conditions, please head over to our Return Policy page.

After we receive and review your returned item, we'll start processing your refund. The amount is usually returned to your original payment method within 7 business days, though this may vary depending on your bank or payment provider. For more information, please check our Refund Policy.

The easiest ways to reach our customer service team are through our Contact Us page or by emailing us directly at support@kerryanns.com

Currently, we only deliver within the United Kingdom and are unable to ship to international destinations.

Absolutely! We welcome bulk orders and are glad to help. Simply contact our support team with your specific needs, and we'll take care of pricing and order details for you.

For detailed instructions on how to process a product exchange, please visit our Return Policy page.

You can monitor your order’s progress by visiting the Track Order page on our website. Once your order has been shipped, you’ll also receive a confirmation email with your tracking number.